My brand new Jaguar...sniff, sniff - baby isn't quite right.
It seems the collett that accepts the tremolo arm is not threaded as the arm would suggest.
I called Fender and was quickly connected to Steve.
Steve took my information and my issue. It was slightly above his level of knowledge so he asked to call me back, shortly.
Not more than fifteen minutes had passed when Steve called. First pleasant surprise.
My issue is indeed something an authorized repair center can rectify, gratis. Steve goes on to name a center located in Los Angeles; he based this on my cell phones ANI.
No, Steve...I am in Pomona. In seconds and without missing a beat, Steve came up with a dealer within minutes of my house. And I live out in the sticks...styx?
He goes on to provide both the name and number of the gentleman at the dealer who heads the repair department.
I call and spoke with Chris, who was kind enough to tell me that he is currently caught up so my guitar will only wait for parts if needed, to be shipped to him.
I went to Sam Ash in Ontario, I proceeded to look for Chris - he had just left for lunch.
Gary was kind and attentive, wrote the repair ticket and walked me back to the door after he provided me with business cards with direct numbers.
(Guitar Center also has roaming people to watch the store, but they tend to be rude and condescending; Gary was anything but)
My day job involves Quality Assurance as applied to things such as Customer Service. In this instance I was very happy with the service rendered. From start to where we currently stand, the representatives have been articulate, courteous and helpful. In this day and age, this level of service is outstanding.
Kudos to Fender, Sam Ash as well.
I'll let you know how the repair turns out.
Chris from Sam Ash called to tell me the MIM Jaguar has a MIA tremolo plate ... We'll see.
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