Verizon Tale Update

Verizon finally received the returned phone and acknowledged it,
 6/14, 10:49amVerizon Wireless

Thanks Ernie, we reply to messages in the order they are received. I do see that the warehouse has notated your account to indicate that the device was received in the warehouse and a refund will be applied. Did you have any other questions or concerns we could assist with while we're reviewing the account? - Dan

I did notice a charge for the phone on my bill, $355. I called a verified that I was not to pay that charge and that the charge would be removed in the following cycle.

Today as I was examining by bank account I saw a credit from Verizon in the amount of $66.19 - this was the upgrade fee ($40 + CA sales tax). "Uh oh," 

I think. "This can't be good."

I call Verizon and speak with Felicia who tells me that yes the $355 will be credited the next cycle and the refund of the $66.19 was a goodwill gesture.

I was one who wanted to see the breakup of Ma Bell and now regret what I got in return.

That said, we all make mistakes...monoliths tend to miss them more than the rest of us. But it what we do in response to the mistake that defines who we are.

Kudos Verizon.