Peavey Steps Up When Guitar Center Falls Down

I called the representative at Peavey to order my $8 tension screw.
I was grinding my teeth in that I felt cheated.

My birthday present was unusable in the condition Guitar Center shipped it to me. A simple screw, ONE SCREW was missing. But when the strings are taken off, the tuner key simply falls out of the tuner assembly completely.

April, the woman who answered the phone at Peavey in the parts department took my information, checked with her technical guy and came back to me on the phone to tell me that they would send one complete tuner for the $8.
Not only did Guitar Center get the information wrong, they threw me under the bus.

Thank you April.