The replacement HALO arrived from Sweetwater, a day ahead of schedule, no less.
I don't know how much hand holding one should expect with a fairly pricey pedal, or any other piece of equipment. I am a low maintenance customer for the most part. If the equipment works as advertised, I am generally happy. I know what I want before I go shopping. I don't pepper the vendor with questions or opinions or requests.
After signing the FEDEX guys autograph book, (I can dream, can't I?) I took the package inside and opened it. Yep, the same type of box with the same packing material.
Deep breath.
I plugged in the patch cables and yes, it lit up on the internal battery. I grabbed my shiny new Dunlop 18 VDC power supply and plugged it in and then inserted the cylindrical connector into the HALO.
Thank you God it lit up a bit brighter. I took the battery out and reinserted the power supply connector.
Oh gud gawd...it lit up. (I just love these happy endings)
So kudos to Jorge and Eryk at Sweetwater for taking the steps to keep me happy.
That is customer service.
And to Alex Aguilar, not only for thinking up this miracle in a box, but he too, kept in touch throughout the entire episode.
And Rick who introduced me to the pedal.
And so friends, that concludes the story of Sweetwater and the Halo.
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